Welcome to the Frequently Asked Questions section of MABPROEdu!  We are here to help meet your training needs.  Choose the category of your question to find the solutions you are seeking.  Thank you!

Why should I choose MABPRO??

MABPRO prides itself on a stress free learning environment. Our primary focus is to provide quality education with an excellent backing of superior customer service experience. We guarantee our products and treat our patrons exceptionally and do not look at them as dollar signs. If you have taken a course with use, whether you have passed or not, you are welcome to come back within one year time to retake the course. We are more concerned about doing the right thing and ensuring our students are prepared for an emergency. All of our instructors bring real life experiences to their classes and offer first-hand information for any questions you may have. If you need more assurance for why to choose MABPRO, one of our associates would love to chat with you and discuss any questions you may have.

What is a MAB certification?

Management of Assaultive Behavior (MAB), which is SB1299 and AB-508 compliant, is violence prevention course is designed for individuals working within healthcare and mental health field. MAB is the original and only MAB course and is owned and operated by MABPRO International.  Don’t be misled by training that represent as MAB, there is only one MAB for professionals.  This international program affords the very best in instruction to all levels of agency and facility needs.  Its modular and affordable design allows for care professionals from many industires to access the safety traiing they need.  Attendees will receive their certification at the end of the course. In the health care field, managing aggressive behavior is often an issue…what should not be an issue is how to find training to help negotiate a peaceful outcome.

Recognizied in California for training MAB AB-508 in accordance with sections 1257.7 and 1257.8 of the health and safety code.

How do I contact MABPRO?

We at MABPRO are here to help! We can be reached in many easy ways to get the answers you need: 

  • Call us at – at (888) 619-8880
  • Email us at – Office@MABPRO.com
  • Schedule a Live Webinar with us – Click the Blue “Schedule a Call” button on the lower Left of your screen.
  • Online Chat Support – Click the “Lets Chat” button located on the bottom right of your screen.

What if I don't pass? Do I have to pay again?

No. We guarantee that our instructors will deliver quality education necessary to pass our on our classes. If you do not pass, you will get one free retake.  You are welcome to come back to any scheduled course and retake the class. If you pass, but don’t feel comfortable with the material, you are also welcome to come back and attend the same class for no additional charge.

Are you an American Heart Association authorized provider company?

Yes. We offer BLS  which is anAmerican Heart Association certified course.

Where is MABPRO Located?

MABPRO HQ is located in Lodi, CA 95240

However we have multiple training locations you can find them here

When are classes held?

MABPRO HQ holds classes weekly!
MAB classes are on Thursdays & CPR classes are on Fridays

Check out our calendar here

How long os a MAB certification good for?

Upon successful course completion of the M1 level Management of Assaultive Behaivior (MAB) course, including a demonstration of psychomotor skills competency in all learning segments, students receive a course completion certificate/card good for two (2) year for the authorized MAB through MABPRO International.

Californnia medical professionals are required to take the certified MAB course annually to satisfy the requirements of SB1299 and AB508, thus for this industry MAB certifications are good for one (1) year.

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Does MABPRO offer classes in different languages

MABPRO offers courses in different languages through the use of bilingual instructors and/or translators.

How long are your classes?

Our main classes MAB and CPR are both 6 hours long
BLS is 4 hours
Instructor training is either 2 days or 3 days depending on the level of certification

Do you have classes on the weekends?

Our classes are during the week. However we can setup a weekend class on request.

What are your office hours?

We are open 9am-5pm Monday-Friday

Do I get my card at the end of my course/s?

Yes. You do get your card the day of the course. The only exception would be private courses that we did not receive student rosters and payments for prior to the course.  All Online courses will email you the certification after successful completion of the course.

What do I do if I need a replacement certification card?

Please call our office at 888-619-8880 or email us at office@mabpro.com with your name, which course you took, and the date of the course. A replacement card will cost $15 for all courses certified through MABPRO.

Do I have to pay ahead of time?

Yes. You need to pay when you register for a course.  CERT+PRO Members are invoiced for the employees that register for a course.  Information about our CERT+PRO Buisness to buisness program can be found at https://mabproedu.com/certpro/

What forms of payment do you accept?

We accept Visa, Master Card, and Discover cards for registration online and in our office. We can take cash, or card in our office.  CERT+PRO Buisness may pay by business check.

How do I find my login email?

Sometimes our emails get lost in your junk or spam folder, check there first.
If you still can’t find your email, reset your password.

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